CUSTOMER SERVICE OUTSOURCING

At StarSands PortCity, we transform customer service into a competitive advantage. Our dedicated teams deliver empathetic, professional, and multilingual support across channels — phone, email, live chat, and social media.

We focus on building meaningful relationships with your customers, handling inquiries, resolving complaints, and improving satisfaction. With our advanced CRM tools and trained representatives, we ensure every interaction strengthens your brand reputation and drives customer loyalty.

CUSTOMER SUPPORT & INQUIRY HANDLING

We manage all types of customer inquiries promptly and professionally. Our trained agents deliver accurate information and real-time solutions, ensuring a smooth and friendly customer experience every time.

TECHNICAL SUPPORT SERVICES

Beyond basic queries, we handle complex technical issues with skill and speed. Our team bridges the gap between customers and technical teams, ensuring every problem is resolved efficiently and professionally.

ORDER MANAGEMENT & BILLING SUPPORT

We manage the complete order lifecycle — from processing to delivery tracking and billing. Our systems ensure accuracy, transparency, and timely communication with your customers at every stage.

COMPLAINT RESOLUTION & DISPUTE MANAGEMENT

We turn customer complaints into opportunities for trust-building. Our specialists listen, empathize, and resolve issues promptly to ensure customer satisfaction and long-term retention.

MULTILINGUAL CUSTOMER SUPPORT

Expand globally with our multilingual service team. We offer support in multiple languages, helping your brand connect authentically with customers across regions and cultures.

CUSTOMER RETENTION & LOYALTY MANAGEMENT

We help brands retain customers through personalized engagement strategies, rewards programs, and proactive follow-ups that enhance loyalty and lifetime value.

UPSELLING & CROSS-SELLING SUPPORT

Our agents identify customer needs and introduce value-added products and services that match their interests — increasing your revenue through genuine, data-driven recommendations.

CUSTOMER FEEDBACK & SATISFACTION ANALYSIS

We collect and analyze customer feedback to measure satisfaction and identify improvement areas. Our insights help you refine service quality and strengthen your customer relationships.